How to file your complaint
Submit your complaint in writing to klachten@kvfd.nl.
What happens after I file my complaint?
First, you will receive confirmation of receipt of your complaint. We will then handle your complaint as quickly as possible and send you a substantive response. You will receive this response within 3 weeks of filing your complaint at the latest. We may need additional information from you. If so, we will ask for it. Once we have received this information, we will inform you again about when you can expect a substantive response.
What if we can’t resolve it together?
We are registered with the Dutch Financial Services Complaints Institute (KiFiD). This means that if you disagree with how we handle your complaint, you can submit it to KiFiD via the KiFiD website. You can submit your complaint to KiFiD:
- Within 3 months of receiving our final response
- Within 1 year of filing your complaint with us